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Russell Kane of New York and Christopher Myers of California say they rely on auxiliary aids and services, interpreters, video remote interpreting communication software and closed captioning to function as independent persons. The policy is the subject of a new class action lawsuit that has been filed by two hearing-impaired men who say Zoom is running afoul of the law by withholding services to the disabled. For that, a Zoom user has to upgrade to a paid subscription. The free version of Zoom does not include closed captioning services. One segment of the population isn’t getting the same benefit from Zoom as the rest, though, according to a recent class action lawsuit: the deaf and hearing-impaired. Since the coronavirus pandemic hit and people across the country have been working from home more, and gathering with friends and family in-person less, Zoom’s webchat and virtual meeting services have become so popular the company’s name now doubles as a verb.Ĭan we Zoom? Let’s Zoom tomorrow.
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